14 day return period

1st Class Support

  • Free shipping

    Available

  • Hassel-Free Payments

    Apply Pay + Spread the cost options

  • 1st Class Support

    Expert advice and customer support

  • 5% OFF

    your first order

FAQs

You can find some of the questions we get most commonly asked below.

FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days if the item is in stock. If your item is urgent please contact us and we will do our best to get it to you asap.

Returns and Refunds

How do I return a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, have any tags still attached, and include all the original packaging. Please note that you must bear the costs of returning Goods. See out refund policy for more details.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.